Our Culture

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    At our company, we are committed to fostering a culture of excellence and innovation. Our team is made up of dedicated professionals who are passionate about technology and delivering the best solutions and services to our customers.
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    We believe in open communication and collaboration, and we encourage our team members to share their ideas and expertise. This fosters a culture of continuous learning and growth and helps us stay ahead of the latest trends and developments in the industry.
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    Our culture of excellence extends to our customer service as well. We understand that every customer’s needs are unique, and we take the time to understand those needs and deliver solutions that are tailored to meet them.

Our Commitment

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    We’re the trusted partner that takes a proactive approach to your technology.
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    We’re the fellow small business owner that understand your day-to-day needs.
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    We are committed to conducting our business with integrity and in accordance with the highest ethical standards.

Our Mission

Our mission is to provide innovative, reliable, and cost-effective technology solutions and support services to government agencies, with a focus on meeting the unique needs of each agency and exceeding their expectations.

Our Vision

  • Deliver the right IT services to the right communities from the right providers
  • Promote a ‘Customer’ service approach to support
  • Create a common, robust infrastructure across the institution
  • Enable rapid, seamless execution of IT services
  • Develop intentional design through IT governance
  • Build a diverse, collaborative team of IT experts

Our Values

Empowered by Knowledge

We understand that knowledge empowers people. As information technology professionals, we deal with knowledge in many ways. We develop the digital environment enabling access to knowledge that facilitates learning, research, innovation, and world-class patient care. Through professional development opportunities, we acquire the skills and experiences that make us experts in our field. Our passion leads us to information that helps us anticipate technology trends and proactively plan for them, ultimately allowing us to satisfy emerging customer expectations. And our understanding of our collective goals and our individual responsibilities allows us to work efficiently and effectively toward the continuous improvement of our IT structure.

Customer Perception is Reality

Perception is everything. We accept that our ability to meet and, in some cases, exceed the customer service level expectations we establish shapes our identity. We believe that living our core values, and using them to guide our decisions and development, helps us consistently deliver great, timely service. We encourage feedback and embrace criticism as opportunities for improvement. We uphold these service qualities when engaging with customers and partners. To provide service excellence, we create and support open, honest dialogue; acknowledge critique and/or varied perspectives; develop and nurture trusting partner relationships; and deliver on our commitments.

We Run the Day (It Doesn’t Run Us)

We are purposeful about what we do. Understanding that technology is vital to the way we operate and that our customers expect timely delivery and support, we believe that prioritizing objectives is necessary for proactive planning. It is essential to maintain the focus and stability needed to complete tasks efficiently. Through IT governance, we identify strategic projects, anticipate demand management, determine resource allocation, and conduct incident response preparation. We maintain a healthy balance of strategic projects and less tactical work within the workflow process. We are transparent in communicating IT strategy and priorities, and we set expectations with customers and partners. When faced with unforeseen challenges, we decide if it fits into our strategic plan.

The Power of ‘We’

We work to create and support an environment that attracts the best and the brightest talent. It is the passion, experiences, and varied skills of our talented staff that propel us toward shared achievement. In recognizing and encouraging the strength of individuals within our IT community, we also acknowledge that leveraging these individual strengths to advance collaborative efforts is the most effective way to achieve our goals. Through collaboration, we can explore topics from different perspectives and achieve tasks efficiently. None of us is as smart as all of us.* We strive to maintain an organizational structure that promotes collaboration, partnering, healthy debate, and integrated workflow processes. We support this structure with technology that enables collaboration; open-door policies where we encourage questions and feedback at all levels; and performance metrics that reward teamwork.

Work Smart. Celebrate Often.

We continually strive to create an environment that promotes the theory of working smart. We do this in many ways. We hire bright, passionate, motivated people from diverse backgrounds. We encourage and support professional development. We create an environment where dialogue, curiosity, critique, and feedback are encouraged. We work to ensure all within our IT community understand their roles, responsibilities, and what is expected of them. We develop and communicate strategic plans to stay focused on our collective goals. We believe this enables efficiency in our work processes. We don’t measure staff on the number of hours worked but instead on the value of their accomplishments. We acknowledge individual and collective accomplishments with sincere appreciation and celebration.

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    Be accountable, work together as a team and communicate clearly.

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    Think outside the box, challenge constructively and act before others do.

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    Creating a positive place to work and supporting ethical initiatives.

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    Always deliver exceptional quality, accomplish and improve.